City Hall

BUSINESS OFFICE

The City of Summerville’s City Hall is located at 120 Georgia Avenue, Summerville, Georgia with a satellite business office located at 2031 Old Summerville Road in Armuchee, Georgia.  All of our staff members are dedicated to providing our customers and community with consistently reliable, courteous, and financially responsible business practices to ensure all services provided by the City of Summerville are of the highest quality, cost efficient and environmentally mindful.  The City of Summerville was incorporated December 21, 1897 and has maintained the warm and friendly atmosphere of yesteryear while simultaneously looking to the future for ways to improve every aspect of our operation.

A wide variety of services are handled by our staff at the City of Summerville city hall.  Come see us to:

  • Pay your City of Summerville utility bill.
  • Discuss your utility bill.
  • Discuss availability of arrangements on your utility bill.
  • Sign up for water service.
  • Sign up for natural gas service.
  • Inquire about any outstanding City of Summerville municipal taxes.
  • Apply for a natural gas cut-in.
  • Apply for a water service cut-in.
  • Apply for a sewer cut-in.
  • Apply for a business license.
  • Apply for a municipal alcohol sales license.
  • Obtain a sound amplification permit application.
  • Obtain a parade permit application.
  • Pay your Charter Communications bill.
  • Reserve the Summerville Depot for an event.
  • Apply for your employee’s GMA retirement benefit.
  • Change your employee’s GMA per-retirement beneficiary.

OFFICE STAFF

Customer Service Representatives – left to right:
Preeya Fain, Tammy Coalson, Amanda Stamper

CUSTOMER SERVICE

Our Customer Service Representatives are specialists in processing utility service applications, customer payments, answering a multitude of questions relating to City of Summerville services and functioning as a liaison between the public and various departments within the city.  The Customer Service Representatives understand the importance of helping our city’s customers.  No matter if an individual is a prospective customer, an established customer, or someone just dropping by; CSRs are eager to help. With over 4,500 natural gas customers, over 4,500 water customers, and almost 2,000 sewer customers our staff strives to provide courteous and dependable service.

Service Technician – Trampus Kiser


UTILITY SERVICE TECHNICIAN

The City of Summerville Service Technician handles utility work orders issued by City Hall staff.  This individual is our “go to” person for utility service being turned on or turned off, getting the office mail, taking deposits to the bank, checking meter readings, and pitches in to help with repairs when needed by the water department.  Trampus is also a volunteer firefighter.  His outstanding knowledge of the city’s utility system and “hands-on” knowledge of both natural gas and water meters helps all departments accomplish the goal of superior service.

Meter Readers – left to right: James Rutledge and Charles Rogers

METER READING

The Meter Reading staff is responsible for checking every meter in all of the City of Summerville’s six billing cycles.  Checking all meters helps to identify leaks, meter malfunction, and service on illegally; just to name a few of their contributions.  This department provides the statistical information necessary to track and bill services provided by the City of Summerville.  Inclement weather is an inconvenience but doesn’t stop the process of obtaining accurate readings.

Billing Department – Elaine Stowe and Vickie Dawson

BILLING DEPARTMENT

The City of Summerville Billing Department takes care of all water, sewer, natural gas, garbage service, and fire protection billing as well as maintaining utility customer deposit records.  They are responsible for creating new utility customer accounts as well as double checking for pre-existing utility accounts.  The objective is to maintain accurate records without duplicity of data base information.  Our Billing Department is responsible for both residential and commercial customer billing.  As of September 30, 2010 the City of Summerville has 4,573 natural gas, 4,532 water, 1,983 sewer, 1,725 garbage, and 2,821 fire protection customers.  Accurate, consistent, and timely billing is possible through the cooperation of all departments.  All staff at the City of Summerville understands the importance each department provides for the overall success of the services provided.

Accounts Payable – Carla Rutledge

ACCOUNTS PAYABLE

The Accounts Payable Department is responsible for processing all invoices issued to the City of Summerville.  A key component to issuing payment for goods or services purchased by the City of Summerville is reviewing every invoice for proper approval and back-up documentation.  The Accounts Payable Department also issues customer deposit-refund checks.  As in all departments, a cooperative effort is necessary to insure the smooth flow of documentation required to achieve the goal of speed and accuracy for the Accounts Payable Department.

CITY CLERK – Jill Durham, G.C.M.C.

CITY CLERK

The City Clerk’s job is to record and transcribe the minutes of all Council Meetings, records management, provide access to or copies of City of Summerville records as applicable under the Sunshine Open Records Act, supervise business office staff, coordinate and approve office staff vacation and leave requests, train Customer Service Representatives, assist Customer Service Representatives resolve problems they may have associated with balancing their respective daily business transactions, consolidate – validate – and reconcile daily collections handled by each Customer Service Representative, balance and prepare daily bank deposits for City of Summerville Utility Deposits – City of Summerville operating account – and Charter Communications, prepare and mail annual business license bills, prepare and mail all paid-up business license, prepare and mail all renewal forms for all City of Summerville Alcohol Sales license, prepare and mail all paid-up and approved alcohol sales license, sign accounts payable and payroll checks, work with utility customers to establish fiscally responsible payment arrangements on past due utility accounts eligible for extensions on balance due, create – review – and determine utility accounts to be listed for disconnection due to non-payment, mediate disgruntle customer situations, serve as Filing Officer for the Georgia Secretary of State Ethics Commission, handle all aspects of municipal elections, and help reinforce the philosophy that the job of City Hall employees is to provide friendly and courteous service in a fiscally responsible manner while being environmentally mindful of our community.